Professional Organiser & KonMari® Consultant FAQS. Decluttering & Home Organisation in London

The KonMari Method® is a category-based approach to organising, developed by world-renowned tidying expert Marie Kondo. Rather than tidying room by room, we work through your belongings in a specific order: clothes, books, papers, komono (miscellaneous items such as toiletries, hobbies and kitchen items), and finally sentimental items. We will focus on keeping only what truly supports you and your life now – what Marie Kondo describes as items that spark joy.

Working through all the categories across your entire home is known as a Tidying Festival. This process leads to lasting results because it allows you to clearly see what you own and strengthens your decision-making skills. It’s not about reorganising or hiding clutter – it’s about creating clarity and a home that genuinely supports you.

You can find more information on the KonMari method and how I use it it in my work here.

For the most lasting and transformative results, I always recommend completing a full Tidying Festival. However, I understand that this isn’t always possible or desirable for everyone.

I’m very happy to support you with a specific category, multiple categories, or a particular project (such as a wardrobe reset, kitchen reorganisation, shed or graage clear out or preparing for a move ). We can discuss what feels right for you during your consultation.

We begin with a free 20-minute consultation call to talk through your home, your goals and any concerns. From there, we’ll discuss a provisional plan for our sessions together if you decide to go ahead.

Each session is hands-on and supportive. We work side by side, following the KonMari Method, with me guiding you through the decision-making process and helping you stay focused and calm. I’ll explain each step as we go so you feel confident and in control throughout.

During our first session, I’ll ask you to show me around your home and we’ll spend time discussing your ideal lifestyle in more detail. This helps ensure that the process is tailored to you and that the decisions you make truly support how you want to live. At the end of every session, I will make sure your home is left organised and functional, with clear next steps. If you’re happy to work independently between sessions, we can also agree on optional ‘homework’ tasks to help maintain momentum — always at a pace that feels right for you.

In my experience 4 hours is the minimum amount of time needed to make meaningful progress without feeling rushed. Clients consistently find longer sessions more focused and productive.

Shorter sessions can interrupt momentum and lead to unfinished or emotionally driven decisions.

If you have a longer window of time, a specific deadline or just want to keep going once you are in the flow in a session then I will always do my best to facilitate extending the session.

Packages are recommended, especially if you’d like to embrace the KonMari Method and experience long-lasting change.

Single sessions are ideal if you’re:

• Trying professional organising for the first time, or

• Working on a specific category or project only.

Many clients find that committing to a package creates accountability and momentum, making the process feel far less overwhelming overall. But I appreciate everyone’s situation is different and we can always discuss what could work best for you based on your goals and budget in our consultation call.

You can find more detailed information on packages and pricing on my Services page.

No – never.

The KonMari Method focuses on what you choose to keep, rather than what you discard. You make every decision, at your own pace, based on what sparks joy and supports you in your daily life.

There is absolutely no pressure to get rid of anything that doesn’t feel right to you. My role is to guide, support and encourage you – think of me as your tidying coach.

This is completely normal – and very common.

Please know that there is absolutely no judgement in this process. My job is to support you, wherever you’re starting from. And just to reassure you - you don’t need to tidy before I arrive.

That’s completely understandable.

I will always ask permission before opening cupboards, drawers or boxes. If there’s anything personal that you’d prefer I didn’t see, you’re very welcome to let me know or set it aside before the session.

Your comfort, trust and boundaries are always respected.

There’s no set answer to this question – it varies from person to person.

The timeframe depends on factors such as the size of your home, the volume of belongings, how quickly you’re able to make decisions, and whether you choose to do any independent work between sessions.

Some clients complete the process in a few weeks, while others prefer to spread sessions over several months. We’ll create a plan together and work at a pace that feels right for you.

There’s absolutely no need to do any decluttering or tidying before our first session.

Between sessions, any ‘homework’ is completely optional. Some clients enjoy continuing with a category independently, while others prefer to work through every step together. Life can be busy, and energy levels change – we’ll stay flexible and adapt the process to suit you.

I only work through items that belong to the client, unless another household member has given clear permission for us to work on their belongings. I am always happy to work separately with other members of your household and if you purchase a package then sessions can be split between different members of the household. 

For young children who aren’t yet able to make decisions, I can of course work with their parent or carer. For older children, I would always recommend that they’re involved in the process and make their own decisions and am always happy to work with children, with an adult on hand. I have found from working with my own children that this can be very effective and it helps build their confidence in decision making and they start to think differently about their belongings too!

I don’t remove items from clients’ homes as I believe that personally removing the items from your home is an important part of the process.

However, I realise that the step of getting things out of your home once you have decided to let them go can be a challenge for many people so I can absolutely assist with a plan for this.

I’m passionate about keeping items out of landfill and can happily suggest local options for donating and recycling, including organisations that offer collection services. I can also offer advice on selling items and have a lot of experience in this area from my own journey.

I will bring my own ‘Organising Toolkit’, including pens and Post-it notes for temporary labels as we organise. You’ll need to provide bin bags, boxes or bags for rubbish, recycling and donations.

A key principle of the KonMari method is to finish discarding first before thinking about final storage. As Marie Kondo says: “You can only plan where to store your things and what to keep them in once you’ve decided what to keep and what to discard, because only then will you have an accurate grasp of how much actually needs to be stored.”

When we come to final storage for the items you choose to keep, wherever possible, we will use storage solutions you already own and many clients find they actually need less storage by the end of the process.

If additional storage is genuinely needed, I can absolutely make recommendations. There’s no pressure to buy anything, and I don’t usually purchase products for clients. However if you’d like me to do this on your behalf, we can agree this in advance and an additional cost would apply.

I’m based in Surbiton and work with clients across South West London, Central London and parts of Surrey. Travel within 60 minutes by public transport from Surbiton (KT6) is included in my rate. Travel beyond this may incur a supplement, which would always be agreed in advance. If you are based further afield please always feel free to drop me an email to see if I can make it work.

Simply complete the form on the Contact page or email me at hello@reorderlylondon.co.uk to book a free 20-minute consultation call. This is a relaxed opportunity to talk about your home and goals, ask questions, and see whether Reorderly London feels like the right fit for you.